Your cart is currently empty.

Return to shop

Delivery Terms and Conditions - Please read if you are proceeding with delivery options
All our deliveries are made Thursday or Friday between 7am and 6pm. If no one is at home at the time of delivery we will endeavour to leave your order in a safe place however we take no responsibility for any damage or theft that may occur to your order after delivery is completed. By continuing with the purchase you hence give authority for items to be left in the event you are not home at the time of delivery.

All orders must be paid for in full before noon on Wednesday for delivery to be completed on Thursday or Friday. Without clear payment being received before this deadline your order may not be delivered till the following week. Please note that payment made via bank transfer may take up to 3 business days to clear and delivery will not be made before clearance

Delivery is strictly to front of property. – if you require plants or products to be taken through a house or property, into a backyard, or a long distance from where a truck can park then extra charges may apply. Please contact our staff to discuss if you have special requests upon delivery. Please note that if such requirements are not agreed upon before the delivery then our drivers or couriers may not be able to fulfil such requests upon arriving at your property.

Palm Place Nursery can only deliver items that are of manageable size and weight for our drivers. We reserve the right to cancel any delivery that we feel is not suitable or unsafe for our drivers or vehicles.

We endeavour to have all our deliveries done by our own drivers however sometimes this is not possible and we may use a courier service to delivery some items.
Please note that by proceeding to purchase you are agreeing to the above terms and conditions along with The Palm Place Nursery’s general terms and conditions of sale.

Delivery Options and Fees Explained

At Palm Place we endeavour to only charge you the costs that we endure when delivering. We therefore offer different delivery and postage options based upon what you have in your cart. These options and there corresponding fees are below;

Postage

When you are purchasing smaller plants and products we are able to ship them via post. This is only available to plants in a 14cm pot or smaller or products that can be shipped in a small box. When we post plants we ensure that the plant is put in an appropriate box with padding to protect it in transit. In the majority of cases we ship plants with this method without issue, however there is still a risk of damage occurring and unfortunately we don’t take responsibility for any such damage when posting. If you are worried about potential damage please select another option.

For postage we charge per item sent and all items will be posted on a Thursday or Friday.

Courier Delivery

For slightly larger plants and product we have a courier charge. This option is only available for plants that are in a 20cm pot or smaller and up to 1m tall, or products that are approximately the size of a 4ltr paint tin.
This delivery option is normally carried out by a courier service on a Thursday or Friday we cannot guarantee which day or a time for when the delivery will be carried out. Please contact us if you need a certain time or day for delivery however please note that extra charge will occur for this service.

Standard Delivery

For larger items and plants we have a standard option that are carried out by Palm Place or a courier service. This delivery may be performed on any day during the week depending on when we will next have an appropriate vehicle in your area (most of the time this is Thursday or Friday). We will endeavour to let you know as soon as possible what day your items will be delivered however please understand that we perform delivery runs all across Melbourne metro and cannot be in all areas at once. Please allow up to 5 business days for your delivery to be performed.

Please note that when you are viewing your cart or in the checkout page our system will automatically show you only the delivery options that are available based upon what is in your cart.