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Delivery Options and Fees Explained
At Palm Place we endeavour to only charge you the costs that we endure when delivering. We therefore offer different delivery and postage options based upon what you have in your cart. These options and there corresponding fees are below;
When you are purchasing smaller plants and products we are able to ship them via post. This is only available to plants in a 14cm pot or smaller or products that can be shipped in a small box. When we post plants we ensure that the plant is put in an appropriate box with padding to protect it in transit. In the majority of cases we ship plants with this method without issue, however there is still a risk of damage occurring and unfortunately we don’t take responsibility for any such damage when posting. If you are worried about potential damage please select another option.
For postage we charge per item sent and all items will be posted on a Thursday or Friday.
For slightly larger plants and product we have a courier charge. This option is only available for plants that are in a 20cm pot or smaller and up to 1m tall, or products that are approximately the size of a 4ltr paint tin.
This delivery option is normally carried out by a courier service on a Thursday or Friday we cannot guarantee which day or a time for when the delivery will be carried out. Please contact us if you need a certain time or day for delivery however please note that extra charge will occur for this service.
For larger items and plants we have a standard option that are carried out by Palm Place or a courier service. This delivery may be performed on any day during the week depending on when we will next have an appropriate vehicle in your area (most of the time this is Thursday or Friday). We will endeavour to let you know as soon as possible what day your items will be delivered however please understand that we perform delivery runs all across Melbourne metro and cannot be in all areas at once. Please allow up to 5 business days for your delivery to be performed.
Please note that when you are viewing your cart or in the checkout page our system will automatically show you only the delivery options that are available based upon what is in your cart.